Job Summary:

We are seeking a detail-oriented and organized Operations Clerk to join our team and support the day-to-day administrative and operational functions of our organization. The ideal candidate will assist with various tasks to ensure smooth and efficient operations, including data entry, record-keeping, and customer service. The Operations Clerk will work closely with different departments to provide administrative support and contribute to the overall efficiency of our operations.

Key Responsibilities:

1. Administrative Support:

   • Perform general office duties such as filing, answering phones, and responding to emails.
   • Assist in preparing, maintaining, and updating various operational records, reports, and documentation.
   • Organize and maintain both digital and physical filing systems to ensure easy retrieval of information.

2. Data Entry and Management:

   • Accurately enter and update data into various software systems and databases.
   • Verify and cross-check data for accuracy and completeness.
   • Generate reports from databases and other information systems as requested.

3. Coordination and Communication:

   • Coordinate and communicate with various departments to ensure smooth workflow and timely completion of tasks.
   • Schedule and organize meetings, appointments, and events as needed.
   • Communicate with vendors, clients, and other external parties as required.

4. Inventory and Supplies Management:

   • Monitor office supplies and place orders as necessary to ensure adequate stock levels.
   • Assist with inventory management and tracking to support operational needs.
   • Maintain records of supplies and equipment usage and ensure proper documentation.

5. Customer Service:

   • Provide excellent customer service to internal and external stakeholders by responding to inquiries and resolving issues promptly.
   • Assist in managing customer accounts, processing orders, and handling returns or complaints.
   • Handle incoming and outgoing correspondence and ensure prompt follow-up.

6. Support for Operations Team:

   • Assist operations managers and supervisors with various tasks to ensure smooth operations.
   • Prepare and process invoices, purchase orders, and other financial documents as needed.
   • Assist in the implementation and monitoring of operational procedures and policies.

7. Compliance and Documentation:

   • Ensure compliance with company policies and procedures as well as applicable laws and regulations.
   • Maintain accurate records of transactions, activities, and compliance documentation.
   • Assist in audits by providing requested documents and information in a timely manner.

Qualifications:

• High school diploma or equivalent; an associate’s degree in business administration or a related field is a plus.
• 1+ years of experience in an administrative, clerical, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment (printers, scanners, etc.).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Basic knowledge of data entry and database management.
• Strong customer service orientation and problem-solving abilities.

Preferred Qualifications:

• Experience with inventory management systems or similar software.
• Familiarity with accounting principles and financial documentation.
• Knowledge of safety regulations and compliance standards.
• Experience in a similar industry or environment.